Reach The EZSPIN Desk At Any Hour, Including Mid-Spin
Live chat runs through the night and sits one tap away on every page and inside the app. Most questions are about a deposit that has not shown, a turnover requirement or a withdrawal, and all three are answered faster if you bring the details with you. Open an account and the chat tab is there from the first login.
Where the chat tab is
On the bar at the bottom of every page, and on the same bar inside the app. It opens over the page rather than navigating away, so you can keep a game open while you ask. Nothing has to be installed to use it.
If you are not signed in yet, chat still opens, but an account question can only be answered once the account is identified. Log in first if the question is about your balance.
Bring three details and the desk answers in one message
For a deposit: the rail you used, the amount and the time you sent it. For a withdrawal: the amount and the name on the receiving account. For a bonus: which offer you claimed and roughly how much turnover you have put through since.
Those three details turn most conversations into one reply instead of five. The EZSPIN wallet screen shows all of them, including how much of a requirement is left.
Questions the desk cannot settle
A settled round is final, because it was resolved on the game studio's server at the moment you staked it. The desk can read the round back to you from the log, including the stake, the game and the result, but it cannot re-run a spin or adjust an outcome.
What it can do is confirm what happened, which is usually what the question is really about. Dropped connections are the common case and they are covered on EZSPIN online: the result is already in your balance.
Account changes and limits
A password reset, a change of bank details or a limit adjustment all go through the desk after your account details are confirmed. A lower deposit or loss limit takes effect immediately; raising one is deliberately slower, because the point of a limit is that it cannot be undone in the middle of a session.
Cooling-off and the rest of the tools are described on the responsible play page, and they can be switched on from chat as well as from the account screen.
